Refund Policy

At TheSuChef, we take pride in delivering high-quality ready-to-cook meal kits. If you face any issue with your order, we’re here to assist.

• No Return Policy: We do not accept returns once the order is delivered.

• Quality Issues: If any ingredient is damaged, missing, expired, or not in proper condition, please inform us within 24 hours of delivery.

• Resolution Options: In such cases, we will either:

  • Refund the ingredient amount, or

  • Deliver a fresh replacement ingredient (as applicable).

To raise a request, please contact our support team at:

• • Phone: 8983924940

  • Email: admin@thesuchef.in

While raising a request, please provide:

• Order number

• Issue details

• Photos or videos as proof

• Copy of receipt or invoice (if available)

• Inspection & Approval: Once we verify the issue, we will confirm approval within 2–7 working days based on our internal checks.

• Refund Processing: If approved, the refund will be issued to the original payment method within 7 working days. Timelines may vary depending on banks and payment partners.

• Shipping Charges: Shipping charges are non-refundable.

• Final Decision: TheSuChef reserves the right to approve or reject any refund or replacement request based on verification.